Frequently Asked Questions

OVERVIEW

What is the ComEd Marketplace?

  • The ComEd Marketplace is an online store that facilitates the purchase of energy-saving products and services while offering instant rebates at the point of sale for certain products.

How do I find products on the ComEd Marketplace?

  • The ComEd Marketplace currently offers a selection of the leading energy-saving products, many of which are eligible for ComEd’s residential instant rebate programs. You can view each of the available products by selecting a product category from the "Products" drop-down navigation and by clicking on each product for more details. The Marketplace home page also offers featured energy-saving products that you can click on for more details.

How do I review a product?

  • You can add a review of a product by clicking on the product, scrolling down to “product reviews” and clicking “write a review.” 

 

MANAGING YOUR ACCOUNT

How do I login or register?

  • You can login or create an account by clicking “Account” in the top right corner. From there a drop down menu will appear with the option to “Login or Register.”

How do I view my order history?

  • Login to your account, click on your name in the top right corner, then click “Account” to view your order history.

Forgot your password?

  • You can initiate a password reset by clicking “Account” in the top right corner. From there a drop down menu will appear with the option to “Login or Register.” Click on “Login or Register” and then click “I've forgotten my password” to initiate a password reset. 

How do I update or change my address?

  • Once you are logged in, click on “Account” in the top right corner, then click “Account” in the drop down menu. From there, click “Addresses” where you will be able to update your address. 

 

REBATES

Which products are eligible for rebates?

  • It's our goal to make upgrading your home easy and affordable. That's why the products on the ComEd Marketplace are eligible for rebates. Below each listed product, you'll see a tag and quick description of any available rebates.

Is everyone eligible for a rebate?

  • To be eligible for rebates, you must be a residential customer of ComEd in the state of Illinois.
  • Customers are limited to two rebates per residential account per year for thermostats and three rebates on lighting products per year and no limit on power strips.
  • Thermostat rebates are 50% off up to $100. 
  • Lighting rebates are $2.50 to $5 per bulb. 
  • Your instant rebate will be automatically applied at time of checkout. We will verify your eligibility prior to the checkout process. 

What if I already purchased my thermostat and installed it?

  • You can still apply for the rebate online by clicking here.
  • Applications can also be accepted over the phone. Please call +1 (855) 433-2700 for assistance.

WARRANTY PROVISIONS

  • All product warranties are provided by the product manufacturer. Please visit the product manufacturer website for all warranty information. 

 

INSTALLATION

C-WIRES

  • Some thermostats require a C-Wire to power the device, like the ecobee SmartSi thermostat offered on this store.
  • Nest Learning Thermostats do not need a C-Wire to function and the ecobee3 HomeKit-enabled thermostat comes with an adaptor for those without a C-Wire. 
  • If you do not have a C-Wire on your existing thermostat, there are products in the market that act as an adapter (type “thermostat c-wire adapter” into your favorite search engine), or a contractor can help you install the device. 
  • Make sure to check your current wiring before purchasing any thermostat, and consult the installation information shown above. 

 

PAYMENT INFORMATION

What payment forms are accepted on the Marketplace?

  • We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Why wasn’t I able to complete my online credit card transaction?

  • Please check that you input your credit card information correctly. If you continue to experience issues, you can contact us using one of the options on our Contact Us page, call us toll free at +1 (844) 288-0011 or send an email to Service@comedmarketplace.com.

 

ORDER INFORMATION

How can I view and print my online order confirmation?

  • You can view your order information using the order confirmation email we send to you.  If you have created an account, you can also view your order confirmation by logging into the ComEd Marketplace and accessing your Account. All your orders will be available. 

How do I track my order?

  • The tracking information will be included in the shipping confirmation email we send to you. 

How do I cancel or modify my order?

What if I received a damaged product?

  • Please contact us using our Contact Us page or call us toll free at +1 (844) 288-0011 or send an email to Service@comedmarketplace.com –  we’ll provide you with information on how to return your order, including a pre-paid return shipping label.

    Why is my item on backorder?

    • On rare occasions, popular products can be temporarily sold out, but we are usually back in stock quickly.  If you would like to adjust your order in the event of any delay, please contact us toll free at +1 (844) 288-0011 or send an email to Service@comedmarketplace.com.

       

      SHIPPING & DELIVERY

      • For shipping & delivery questions, please see our Shipping page.

       

      RETURNS

      • For returns questions, please see our Returns page.

       

      PRIVACY

      Your privacy is very important to us. You can see the details of the ComEd Marketplace Privacy Policy here. For your convenience, here are links to the Privacy Policy of each of the thermostat manufacturers with thermostats in this store:

       

      OTHER QUESTIONS

      • Still have questions? Please contact us using one of the options on our Contact Us page.